Sofitel New York Review November 2025

My view from my room was pretty nice 

Classification : Four Star

Room Category : Luxury Room, 1 King Bed, City View

Room Size: 350 square feet 

Month of Stay :  November 2025
Resort Fee: $51.64 per night 

Wi-Fi Included: Free Wi-FI and wired internet 

Mini Fridge: Can use the mini bar fridge to store items 

Coffee Maker in Room: No 

Fido Allowed: Yes 

Refundable Deposit: $150.00 per room, per night 

Trip Advisor Ranking 224 of 516 (as of 12/26/2025)

HISTORY 

Construction began in 1997 and the hotel opened in 2000 as part of the Accor Hotels group. After construction the building was awarded the 2000 Emporis Skyscraper Award, for architectural excellence regarding the design of buildings and their functionality. The hotel went through a major renovation in 2025, the rooms, lobby and restaurant have all had a make-over and it looks very refreshed. 

LOCATION  

I would say this location is one of the best. You are close to so many destinations, easy to walk everywhere. Subway is near at Bryant Park if you use it. I prefer to walk if I can, or take a cab. 

LOBBY AND CUSTOMER SERVICE   

I love the lobby of this hotel because it's really large, and if you just want to hang out there is plenty of room. There is a Gregory's coffee across the street, you can bring one back and enjoy in the lobby area. Customer service was very good with my prior stays, this one did not impress. The staff was not overly friendly, and I did not receive a welcome back gift. This was my 4th stay, and I booked direct as the price was $100 less than hotels.com. 

THE ROOM 

The renovation is very nice, and was needed. The bathroom which is very large, was not touched at all. I had a king bed, which made the room very cramped. It would have been better with the queen bed which I will try to remember for next time if I stay here again. I was given a room with a view of the Empire State Building. The room was very quiet, I could not hear the other guests in rooms next to me. They gave you a water bottle as there are water filling stations on each floor. The only issue I had was the water was not cold, I put it in the fridge to get colder, but it was a bit disappointing. 

ALL IMPORTANT BATHROOM  

This is one of my favorite bathrooms as very large especially for NYC. The rainfall shower was perfect, warm water every time as well as in the sink. There is lots of space for your toiletries which is very welcome. 

CLEANLINESS HOTEL AND ROOM  

There were no problems with the cleanliness of the hotel nor the room. Everything was top notch, and the maid brought me fresh towels each morning. 

RESTAURANT

The restaurant, Social 45, a restaurant/lounge was quite a highlight. It was a very nice space, all brand new with seating area for dining and bar. I had a lobster roll which was amazing, creme brulee for dessert. I would come back here to dine for sure when in the area and would recommend to anyone to give it a visit. 

ROOM SERVICE  

I had breakfast on Thanksgiving Day, as did not want to go out with the crowds for the parade. I was told it would be 45 minutes due to being so busy, but they actually delivered within about 15 which was unexpected. The food was good, could have been warmer but I was on the 15th floor. It was nice having breakfast with the Empire State Building. 

BEST PART OF STAYING HERE 

The location for sure. Broadway is 5 minutes away, as well as Bryant Park, NY Public Library - Rockefeller Center is about 6 minute walk. Grand Central Terminal is 3 minute walk. If it is a nice day, you can pretty much walk wherever you wish to go in the city. Subway station is at Bryant Park if you are looking to go Downtown or Upper East or West Side. 

OVERALL IMPRESSION

I was excited to return to this hotel, having last stayed in 2018. This was my fourth visit, but unfortunately, it did not live up to the high standards of my previous stays. In the past, I received a welcome gift and a room upgrade, but neither was offered this time.

Upon arrival, my room key did not work in the elevator. I had to go back to the front desk for a new key. While I appreciated that my room was ready by 10:30 a.m., I was shocked to find the room still occupied—someone else’s shoes and clothes were inside. I had to return to the front desk for a second time to be reassigned to a vacant room. This experience left me uneasy about the hotel’s service and security.

Although I was given a corner room with an Empire State Building view, I had originally paid for a city view room. It felt more like an apology than an upgrade. On a positive note, I dined at the new restaurant, and the food was excellent—I would gladly return there.

As for the hotel itself, I am uncertain. If offered a very good rate, I might consider staying again, but I believe other hotels in the area provide better service and value. Frequent travelers can easily compare experiences, and in this case, the service fell short of expectations. I was so excited to come back to this hotel, and unfortunately, it did not live up to my expectations from prior visits. 

Nearby Attractions: Broadway, Grand Central Terminal, Morgan Library and Museum, Times Square, Rockefeller Center, 5th Avenue shopping, Bryant Park, NY Public Library, many cafes and restaurants 

Overall Rating: 7 out of 10 

Please be sure to follow me on Instagram for lots of photos and activity of my travels to NYC. I would be delighted to see you there, be sure to say "hi" 

Conclusion: 

Hotel prices are at their lowest in the months of January and February; their highest September and October. Sunday nights are the lowest prices for hotel rooms, in most cases. My go to places for checking prices for hotels are Trip Advisor, and Hotels.com. Always remember to check the hotel's website itself, they are really trying to have you book direct and sometimes offer specials or a discount with AAA that is cheaper than the websites I mentioned above. I am also finding that if you book on your mobile device, you can save some money as well. I actually got a better rate via my mobile phone than using my AAA discount online direct at the hotel. You should really do some research on your price for hotel a few different ways, and ALWAYS book a room that you can cancel, you never know what may happen in the future. You also want the ability to change hotels if you should find a better option closer to your date of arrival. 

Disclosure: This stay was paid for by me. I will always state at the end of each review whether my stay was paid for by myself or if I was hosted by the hotel. I will honestly tell you about my experience at this hotel, not being swayed in any way by complimentary services. I know you trust my opinion, & it is important to me to be as honest as possible.  All opinions are my own. Thank you so much.

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